Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.
Job Summary:
Canlan Sports is looking for a positive, team oriented ASHL League Convener, with great communications skills. As an ASHL League Convener you will consistently provide exceptional customer experiences and support the Canlan League operations, in this role you are the direct link to the teams from the facility management.
Responsibilities:
- Collect League registration fees (for teams and individuals) in accordance with established payment policies and best-practices.
- Possess and develop a working knowledge of current hockey league rules (Hockey Canada / USA Hockey)
- Maintain a working knowledge of online statistics hardware and software, including customer features, administrative tools and processes.
- Utilize current booking protocols to prepare the bi-weekly or monthly schedules for timekeepers (draft schedules to be reviewed and approved by the League Manager and Facility Referee-in-Chief)
- Via the nightly Convenor Report, communicate important information to the League Manager
- Develop working knowledge of suspension guidelines and processes and assists the with the assessment, communication and enforcement of suspensions.
- Possess a good knowledge of Canlan brand features and competitive advantages, including online tools and services
- Develop and maintain proficient computer skills in CRM (DASH)
- Assist with execution of prizing presentation
- Ensure players complete waiver prior to participation
- Liaise with team reps, referees, timekeepers and spectators as required
Experience:
- Strong knowledge of hockey rules (essential)
- At least one year of experience in a hockey related field in an operations capacity
- Demonstrated strong customer service skills (previous experience preferred)
- Good understanding of tournament draws
- Outgoing, positive and team orientated with great communication skills
- Willingness and ability to work flexible hours (evenings & weekends)
- Excellent organizational skills
- Demonstrated knowledge of Microsoft Office software (particularly Excel and Word)
Education and Qualifications:
- Criminal Record Check and Vulnerable Sector Search may be required
- Working towards formal education Sports/Leisure Administration field (preferred)
- Basic First Aid, CPR and AED certification (preferred)
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices.
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